The promotional sms campaign of the popular mobile communication company Ufone has become a constant source of annoyance for its customers. And despite requesting through the proper procedure to unsubscribe from this messy sms affair, the company won’t stop spamming its customers.
After getting fed up with the nonstop bombardment of Ufone’s promotional sms – text messages inviting you to download tunes, purchase packages, and this and that – I contacted the Ufone customer services several times and repeatedly requested unsubscribing from their promotional sms campaign. I followed the procedure as guided and was even told by the auto-reply machine that in 48 hours, my request will be followed. After a week, however, the messages keep coming and have to be deleted to keep my phone’s mailbox free of spam and enough space available therein for receiving important messages.
Even my family and friends hold the same complaint of receiving Ufone’s spam and on account of my experience with the company’s service, I also can’t offer them helpful advice. The only solution that sounds easy enough to get is to stop using Ufone service altogether and get new cell phone connections from other companies. But then, how can we be sure that are not equally (or more) spam-intensive as Ufone?
I tend to see spamming as unethical no matter in what form. When getting a cell phone connection, these companies don’t give you the exact details of what you will and will not receive from them. They just start spamming you, as if making you believe that you can’t live without these packages being offered. Messages are sent to you regardless of any consideration for time and occasion, causing annoyance. And they don’t tell you via sms how to stop them. You have to call them to know – all procedures constantly reminding the customers that they exist only to pay and promote their phone connection, an attitude worthy of resisting.