An industry that has offered employment to myriad of people all around the nation, BPO, has been growing ever since it came in to being, and growing good. India is a democratic country and every one has a different opinion on the way BPO’s make their employees work.
Some believe it is ruining the culture amidst which young boys and girls work and spend all most thirteen to fourteen hours of their day while some opine that BPO’s have been immensely successful in mass recruitment of several individuals. It therefore does not come as a surprise that the call center industry has created a vital place for itself in the mainstream business dealings. Clients from all over the world trust the performance of Indians so much so that they have their work done by us.
When we think of comparing what good has the BPO industry done and what all weaknesses does it have, there are quite a lot of points that strike us. Talking of the pros, as we discussed earlier heaps of employment opportunities have been available. Add to that the very basic qualification that is required to be eligible to work in the BPO. The procedure of selection is extremely undemanding as one should be a plain graduate in any stream of study and must speak grammatically correct English with a neutral accent.
BPO’s give you the leisure of the pick and drop facility from and to your home, thus saving all your travel costs. The environment of BPO industry is alive 24×7, which is they never shut down for rest. The staff is divided in to various shifts so that each employee is listed to log in for 8-9 hours and can have his weekly offs on time as well.
BPO’s also take care of your lunch, dinner and snack needs for it is evident that one will need to eat between his shifts. Many successfully running BPO’s have food courts, coffee and tea vending machines and other options to nibble upon.
One of the very important factors in the call center industry is growth in terms of career. The vertical growth to being a team leader or manager is faster as compared to other industries where it takes almost a lifetime to achieve a prominent position. Last but not the least are the monetary benefits! Apart from offering you a five figure package at the very outset even if you are inexperienced or a complete fresher in their language, you have every chance of earning great incentives.
Coming to the weak points of the Business Process Outsourcing working standards, people believe that the most hazardous damage that it is doing is affecting the health of the workers. The working hours of the call center employees are typically in the night which means they sleep during the day. Due to the reversal of the working of the body clock, health gets affected tremendously.
Safety is another issue with the BPO’s! Traveling in the cabs during the wee hours can be most dangerous as most of the drivers are sleep deprived and accidents are common. Many also feel that one gets stagnated while working in the BPO’s and there is practically no life beyond that.
To conclude it can be said that for the ones who are looking out to establish a full fledged career with the most basic educational qualification, which are ready to devote good amount of time being dedicated towards the company and not complain about health and other issues, BPO’s are just the right option.