More or less Call centers are fresh and highly spiced gateway to the world of career prospects in India. The career opportunity imparted by call centers is unsurpassed, most proficient and budding option for which even a fresher can easily go for.
The dawn of globalization in India has opened new gates for Indian Economy; lots of companies from overseas are progressively
outsourcing their call center services to India — a new trend started with decorated pros and ignored cons.
Indian universities till the advent of call centers every year were churning out millions
of educated youngsters with no job syndrome attached to their fates who are more than happy to work any time at half of the salary of their American counter parts.
Call centers rooted itself in India due to highly educated population willing to work at lower wage rates and happy to be the back-office of the world, in return this industry provided wide range of opportunities to Indian youths — well paid jobs for the minimum qualification, facilities like to and fro transport, subsidized meals, medical facilities, good working conditions,7 star environment and what not.
Undoubtedly, the emergence of call centers in India has given rise to a new generation of working youngsters, proved itself as an employment generation industry and thrown open new-fangled and stirring choices in terms of career prospects.
Although this BPO boom in India has been happily tagged as the next industrial revolution but in this race of overhauling we have overlooked what this industry is giving us — a legacy that is hazardous.
Due to the lure of money, Indian youth is brimming like bees towards the beehive of an unfit environment-Call Center, closing their eyes and mind towards the vital fact that it is eating away their Mind, Body N Soul gradually.
Basically this call center working is not only about outsourcing of work but it’s about outsourcing health problems along with the work.
The environment and aura in Call centers or BPO’s may be eye catching in the first gaze consisting of Compartmentalized working spaces, fresh air, 24×7 available unending Cups of Coffee, off duty drinking sessions among young boys and girls but actually this environment is slowly pulling our youth towards long term health problems.
The youth always has an impressionable mind thus can be easily influenced by charm of money.
The anxiety of being well-off and well heeled in early phase of life pull and compel them towards this alternative route and deter these fresh minds from their normal course of study either for the kicks or to just earn add-on money in flexi hours, hardly bothering about the effects of suddenly changed lifestyle since they are merely conscious and well-informed about the clutches of suffering and ill- health they are heading to which is going to hoist its obnoxious head on them curtly.
Compared to the Pros Cons of working in call-centers and BPO S’ are in heaps.
To name a few they are as such:
High levels of stress due to extreme pressure
Extreme monitoring of work
Inadequate toilet breaks
Disturbed sleep due to wrong working hours
Loss of appetite
Loss of hair
Digestion problems leading to bloating and gas.
Work is acutely monitored
Telephone conversations are recorded giving them no privacy
Inability to socialize with family and relations
Tendency to become irresistible
Coronary malfunctions, high blood pressure
Irrelevant sexual exposures at the work force
Getting into smoking habits for the sake of kicks
Survical to lumber spinal problems due to bad postures
Short-tempered ness at home
So it’s for us to decide whether we want a healthy nation or a queasy nation with worldly and material goods.